Frequently Asked Questions and Whom to Contact

  • When you call us, you will be greeted by one of the friendly and knowledgeable members of our Operations Team, who will direct your question or concern to the appropriate staff member to best serve you.

  • For all the administrative matters outlined below, please contact the staff member listed. The staff members listed below can be reached by dialing 1-866-927-2234 or via their direct lines at 1-215-572+ the extensions listed below.


Please call this number with general questions about your student account: 267-620-4772

Jennifer Darvas
Student Accounts Manager
Extension 2148
Contact Jennifer with questions regarding student accounts.

Sean Flenders
Extension 4769
Contact Sean with questions regarding direct billing agreements.

Health, Safety & Security

Arlene Snyder
Director of Health, Safety, and Security
Extension 2822
Contact Arlene for questions regarding insurance, and general information on health and safety.


Institutional Relations

John Wells
Director of Enrollment Management
(215) 688-0938
Contact John if you are unable to reach the Assistant Director for your region.

Regional Assistant Directors

Click here for specific regional responsibilities.

The assistant directors serve as your regional resource for The College of Global Studies, and are able to speak on a variety of topics, including the merits of study abroad in general, regardless of whether a student decides to take advantage of an Arcadia program. They are available to speak with your staff, faculty administrators, classes and student groups. For newer advisors, the assistant directors can serve as a valuable resource for learning about the field. For more experienced advisors, the campus visit provides a forum to update you on program developments. Contact the Assistant Directors regarding campus visits or fairs, or for general questions about programs.

Brittany Emswiler
Manager of Institutional Relations and Events
Extension 2520
Contact Brittany for catalog orders and updates to contact information.



John Fallon
Assistant Vice President, Arcadia University
Director of Marketing and Enrollment Management Services

Niamh Sweeney
Marketing Communications Director
Contact Niamh with questions about advertising and press releases.


Student Services

Tim Barton
Director of Student Services
Extension 4070
Contact Tim with questions regarding registration, transfer of credits, student conduct issues, etc.

Program Managers

Specific program responsibilities

The program managers work in concert with our overseas staff and host institutions to maintain the most up-to-date information about academic offerings and student services. They can provide assistance with advising as well as guidance in admissions procedures and pre-departure planning. They can provide specific information regarding courses, housing, program calendars, and flight information. Contact with questions regarding application status and processing, specific program information, transcripts, housing concerns/questions, pre-departure, etc.