Technology Services & Support

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MyArcadia

MyArcadia (http://my.arcadia.edu) is the campus portal Web site, accessible only to current students, faculty and staff. MyArcadia acts as a gateway to campus news and events, department Web sites, online course materials (Blackboard) and Arcadia e-mail. 

User Support Web Site and the Technology Tab on MyArcadia

The Technology tab on MyArcadia provides quick access to frequently requested technology information. Users will find links to information on Information Technology (IT) User Support (HelpDesk), network access, computer lab hours, configuring Arcadia e-mail accounts, tips on using Blackboard, Instructional Technology, Instructional Media Services and Security Awareness under the Technology tab. Online forms for Information Technology services are also located there.

E-mail

All Arcadia students are provided with an Arcadia University Google Apps/Gmail account. The e-mail account is accessible from both on and off-campus from any standard Web browser. Instructions for configuring and using Google Apps/Gmail are found under the Technology tab on MyArcadia.

Blackboard

Arcadia University has a web-based learning management system, Blackboard, for students and faculty. This system provides supportive classroom materials, such as syllabi, and and allows out-of-classroom communication between faculty and students.

Access to Blackboard is found under the Tools menu on MyArcadia's homepage (http://my.arcadia.edu). Contact IT User Support (HelpDesk) at 215-572-2898 or helpdesk@arcadia.edu with questions or access issues.

Self-Service

Self-Service gives registered students online access to academic plans, account information, current balance, grades, online registration, and unofficial transcript.

This system allows students to check grades or register online and avoid the lines at the Registrar’s office. Students can also check their balance prior to registration to make sure their account is in good standing and avoid any holds barring registering or viewing grades.

Access to Self-Service is found under the Tools menu on MyArcadia's homepage (http://my.arcadia.edu). Contact IT User Support (HelpDesk) at 215-572-2898 or helpdesk@arcadia.edu with questions or access issues.

User Support Services/Helpdesk

User Support Services (Help Desk) serves the Arcadia community by providing assistance with technology-related issues and questions. IT User Support does not perform maintenance on student-owned personal computers or peripherals. However, they will install network interface cards on student computers so that students can access the network.

Support hours are Monday-Thursday, 8:30 a.m. to 8 p.m; Friday, 8:30 a.m. to 5 p.m during Fall and Spring semesters. Contact IT User Support at 215-572-2898 or by e-mail: helpdesk@arcadia.edu. In addition to the Help Desk in Dilworth Hall, students can also come to the Library’s Reference and Circulation desks for technology troubleshooting. Help Desk support is also provided after hours on an on-call basis only using the phone number above.

Instructional Media Services

Instructional Media Services (IMS) is located in Boyer Hall. IMS oversees and delivers instructional and multi-media equipment such as overhead projectors, TV/VCR systems, data-video projectors, portable sound systems and laptop computers. Please visit the Instructional Media Services module under the technology tab on MyArcadia for IMS policies and procedures; equipment, building and room inventories; CD Copy Request Form and IMS Online Request Form.

Print Management Control System

The Print Management Control System allocates printing resources to students to ensure fair access to printing, addresses print job turnaround, and helps control waste and abuse. A total of 1,000 pages is allocated to each student on a semester basis (250 pages for students enrolled during Summer Sessions.)

As students print, their credit is reduced. Students may continue to print after they have used up the credit, but will be charged at the end of the semester (if applicable) for any balance they owe. Students will be notified via a software agent installed on all student PCs (labs, open areas, etc.) which will display their balance. In addition, they will receive e-mail notifications. Balances will not carry over between semesters and students cannot transfer their credits.

Security Awareness

Information Technology strives to educate the Arcadia community about online security and privacy issues. Under the MyArcadia Technology tab, information is posted on spyware, phishing, virus threats, firewalls, identity and password protection and Spam. Links to security videos and online resources are also available. NOTE: Arcadia personnel WILL NEVER ask you for your password.

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Fall/Spring Hours
Monday – Thursday,
8:30 a.m. – 8 p.m.
Friday, 8:30 a.m. – 5 p.m.
Dilworth Hall (map)
 
Phone Support
215-572-2898
(available 24/7)
  
helpdesk@arcadia.edu

IT Staff Directory