Frequently Asked Questions
Where is the One-Stop Shop located? How do I contact the One-Stop Shop?
The One-Stop Shop is located on the ground floor of Taylor Hall. The phone number is 215-517-2339 and the fax number is 215-517-2340. Students may also contact the One-Stop Shop at firstname.lastname@example.org.
What types of services does the One-Stop Shop provide?
The One-Stop Shop assists all undergraduate and graduate students with issues relating to billing, financial aid, and registration, including:
- Filing the Free Application for Federal Student Aid (FAFSA)
- Completing financial aid paperwork
- Exploring alternative sources of funding
- Understanding a student account
- Resolving account and/or registration holds
- Preventing obstacles related to these areas
- Assistance with questions regarding the refund process
- Account review to make sure students are in good standing
- Assistance with billing questions or difficulties
- Assistance with meal plan changes
Other types of assistance include:
- Answering questions about Campus Work Study, such as eligibility or job placement
- Accepting payment toward a student’s account
- Assisting students with accessing the Student Self-Service System to view account balances and other information
- Assisting with free outside scholarship searches
- Providing assistance with resolving issues related to campus administrative services and helping to negotiate solutions
- Assisting students or directing them to the right individual and/or office to help resolve issues
I was awarded a Campus Work Study grant. How can I begin working? What do I have to do?
- fill out the online application through the My Arcadia Portal. Once logged into My Arcadia, click the drop down menu of the campus tab, click on Financial Aid/One-Stop. The application can be found under the Campus Work Study section. Students are not guaranteed placement but do remain on a waitlist.
If you are able to be placed, you will receive an e-mail via your Arcadia e-mail. The e-mail will provide the department name, supervisor name, contact information, rate and the suggested amount of hours to work in order to maintain the allocation. After being hired, you will need to fill out the following paperwork:
- I9 – Along with completing this form, students are asked to provide mandatory documentation such as a passport, picture ID combined with a second ID (ex. social security card, birth certificate). Originals are required.
- LST (Local Services Tax) waiver – Students are exempt from having to pay this tax if they will make less than $12,000 from all of their jobs.
- Reciprocal Tax Form if you live in New Jersey, Ohio, Maryland or Virginia.
Please be aware that being awarded an allocation is not a guarantee of placement.
I am a Work Study student. Where do I go to get my check? Can I get direct deposit?
Checks are available in the One-Stop Shop as of the 15th of every month during the Fall and Spring semesters. If the 15th falls on a weekend, checks will be available on the Friday before the 15th. During the summer, the pay schedule is biweekly. The pay days vary. For a list of pay dates, view the schedule on My Arcadia’s Campus Work Study section or please stop by the One-Stop Shop or contact Jennifer McCaffrey, 215-517-2332 or McCaffreyJ@arcadia.edu. Direct deposit forms are available in the One-Stop Shop.
I want to change my Campus Work Study placement. Can I do this?
Yes. If you are interested in changing your Work Study placement, please contact Caron Dessoye in the One-Stop Shop. Please note that there is often a waiting list of students who still need to be placed. If you give up your placement, a new placement is not guaranteed.
Can I work more hours than what my placement form states?
Students who work more hours than stated on their placement form run the risk of exhausting their Work Study allocation more quickly than if they worked the assigned number of hours. Also, Federal guidelines state that students cannot work more than 20 hours each week during the Fall and Spring semesters.
I have a “stop” on my student account and I cannot view my grades. How can I get this removed?
The most common types of holds placed on students' accounts are:
- Business Office Hold: A Business Office Hold is placed on a student's account when there is a balance of $2,500 or more for a full time student and $500 or more for a part time student. If a Business Office Hold is placed on a student’s account, the student will be barred from registering for future semesters, viewing and/or receiving grades, and having transcripts released.
- Official Transcript Hold: An official transcript hold is placed on a student's account when there is a balance of $100 or more for a full time student and $50 or more for a part time student. If this type of hold is assessed, a student will not be allowed to receive an official transcript, but will be able to register for future semesters and view grades on the Self-Service system.
Both a Business Office Hold and an Official Transcript Hold can be cleared from a student’s account by either making payment to satisfy the balance or by making alternate financial arrangements with the Student Account Collection Administrator or a counselor at the One-Stop Shop.
I tried to log into my student account, but I can’t. Who can I call about this?
If your username and password are not working, please contact the IT Helpdesk at 215-572-2898.
What is the process for students to make payments to Arcadia?
Students who need to make a payment toward tuition and fee charges may do so in person at the One-Stop Shop, via on-line at www.arcadia.edu/ebill, or by mailing their payment to Arcadia University, CL #4460, PO Box 95000, Philadelphia PA 19195-4460.
How can students contact the One-Stop Shop to address their financial questions and issues?
Students may visit the One-Stop Shop, which is located in Taylor Hall, Suite 100 (across from the Registrar), during regular office hours. Please note that these hours may vary during priority registration and break periods.
Students may also call the One-Stop Shop number at 215-517-2339, or may e-mail One-Stop Shop related questions to email@example.com.
What is the refund policy if a student withdraws, from either individual classes or entire semester?
Click here for refund information/policies.
How does a student obtain a refund when he/she has a credit balance on his/her account?
Click here for information on how to obtain a refund.
When are invoices sent and when are they due?
As of August 1, 2010, all invoices will be electronic and accessible online. You will be notified via e-mail when your bill is ready to view. The e-mail notice will provide a link and instructions for accessing Arcadia’s secure eBill Web site (www.arcadia.edu/ebill) where you can view your invoice and make a payment on your account balance.
How does my parent view my bill?
In order for someone other than the student (“payer”) to view an account and make an online payment, student must first grant payer access to the account. The student can do this through his or her Self-Service account. The student must login to Self Service and click on the Finances tab. Next, select the “view e-bill and e-pay”, click “view e-bill and e-pay again, click “add new” in the section titled Authorized Payer Section. Follow the instructions for adding a payer. A welcome e-mail will be sent to the payer’s e-mail address containing a login ID, temporary password and a link to access the eBill site.
Is there a payment plan?
Payment Plan Options for Arcadia Undergraduate and Graduate Students
Undergraduate Monthly Payment Plan: Arcadia University offers 2 payment plan options for currently enrolled as well as new, incoming undergraduate students. The first option is a 10 month, interest-free plan which begins on June 1 for the upcoming Fall and Spring semesters. The second option is a 5 month, interest-free single semester payment plan beginning on July 1 for the Fall semester or November 1 for the Spring semester. There is a $50 fee due at the time of registration for either plan. Payment Plans are created via the student’s Self-Service account (accessed through MyArcadia) or the eBill/ePay online gateway at www.arcadia.edu/paynow. When a student who is paying in installments withdraws from a course, he or she is liable for any deferred tuition still due in accordance with the University refund policy.
Graduate Monthly Payment Plan: Arcadia University offers three payment plan options for currently enrolled as well as new, incoming graduate students. The first option, for those enrolled during summer\fall\spring in a full-time program is a 12 month, interest-free plan which begins March 1 for the upcoming Summer, Fall and Spring semesters. The second option is a 10 month, interest-free plan which begins on June 1 for the upcoming Fall and Spring semesters. The third option is a 5 month, interest-free single semester payment plan beginning on July 1 for the Fall semester or November 1 for the Spring semester. There is a $50 fee due at the time of registration for each of the plans. Payment Plans are created via the student’s Self-Service account (accessed through MyArcadia) or the eBill/ePay online gateway.
How can a student cancel a student loan?
If your loans have been received by Arcadia University and you would like to cancel or reduce the amount of your loan, check your account on MyArcadia first and:
IF it is a DIRECT loan, then contact Financial Aid at firstname.lastname@example.org
IF it is any other type of loan, download and complete the Alternate Loan Cancellation Form.
For questions regarding student loan cancellations, contact the One-Stop Shop by phone at 215-517-2339 or by e-mail at email@example.com.