Information for Families with a Student Who Has a Diagnosed Mental or Emotional Health Problem

Promoting stability is our goal. We have found that making sure we are clear about what we can and cannot do, helps students and families. We have also learned that helping families understand what we need from students in order to maximize success is very important. So…

What Counselors Can Do

  1. Assist the student in the transition to Arcadia.
  2. Become a part of the student’s Treatment Team. We can work with the student, family, off-campus treatment providers, and other campus professionals to attempt to keep these, sometimes precarious, conditions under control.
  3. When the condition appears to be destabilizing, work with the student to identify the next steps.
  4. Provide off-campus resources to assist in the overall management of challenging difficulties.

What Counselors Cannot Do

  1. Become the primary care provider when a student already has, or needs, an off-campus treatment team.
  2. Provide serious medical stabilization in cases which require intense medical management or intensive long-term psychotherapy.
  3. Provide psychiatric management without psychotherapy.
  4. See a student more often than once a week. We evaluate students about every three weeks, to see if progress is being made. During a crisis period we may see a student more than once a week for a week or two until that crisis abates.
  5. Provide anyone information about the student without student’s consent, unless the student is in imminent danger of hurting him/herself or someone else.

What Students Can Do

  1. Get medications filled regularly and take as prescribed.
  2. Provide current and pertinent past information to the counselor.
  3. Become aware of warning signs that their situation is getting worse.
  4. Communicate with people who care about them so they know how you are doing. On-campus people might include RAs, Area Coordinator, Residence Life Staff, Student Health or Counseling Center Staff, Learning Resource Network Staff.
  5. Find out what your primary provider recommends about substance use. Stick to those recommendations.

What Students Cannot Do

  1. Expect 24/7 access to Counseling Center Staff. Off-hour emergencies are handled by Residence Life Staff and Public Safety Staff who are trained to handle these situations.
  2. Change or stop medications without consulting the prescribing physician.
  3. Abuse psychoactive substances or stop taking prescribed medications in order to use other mood-altering substances.
  4. Miss regularly scheduled appointments.

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For an Emergency:
Dial Ext. 2999 or

Heinz Hall, Ground Floor

Phone: 215-572-2967